win21's Privacy Policy

win21 ("we", "us", or "the platform") is an online betting and casino service provider that serves players in Bangladesh. This Privacy Policy ("Policy") applies to all win21 products, services, mobile applications, and websites.

This Policy explains what information we collect when you use our services, how we process it, how long we retain it, and what measures we take to protect your data.

win21 respects user privacy and commits to never selling or unauthorisedly disclosing your personal information to third parties.

2.1 Registration & Account Information

When you create an account on win21 or log in to the service, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID card or passport details (for identity verification)
• Address information

2.2 Financial Transaction Information

During deposits and withdrawals on win21, we process the following information:

• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• Transaction amount and time
• Transaction ID and verification code

2.3 Gaming & Usage Information

We automatically collect certain information while you use the platform:

• Gaming history, bet amounts, and results
• Login times and session duration
• Device type, operating system, and browser details
• IP address and approximate location
• Information obtained from cookies and similar tracking technologies

2.4 Support Communication Information

When you contact our support team via live chat or email, a record of that conversation may be retained. This helps us improve our service quality and provide you with better assistance in the future.

win21 uses collected information only for the following legitimate purposes:

• Account management: Creating your account, verifying your identity, and ensuring security.
• Financial transaction processing: Completing deposits and withdrawals securely.
• Service improvement: Analysing platform performance to enhance the user experience.
• Fraud prevention: Detecting suspicious activity and maintaining account security.
• Responsible gaming: Identifying excessive gaming behaviour and providing timely support.
• Legal compliance: Adhering to applicable laws and regulatory guidelines.
• Customer service: Resolving your questions and issues.
• Marketing communications: Sending relevant offers and updates with your consent.

3.1 Marketing Communications

win21 will not send marketing messages without your consent. You can unsubscribe from marketing messages at any time through our support channels.

win21 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

You can control cookie usage by changing your browser settings. However, disabling certain cookies may cause some win21 features to not work properly.

win21 does not sell your personal information. We may share information with third parties only in the following limited circumstances:

• Payment providers: Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay.
• Legal obligations: Relevant information in response to a court order or a lawful request from a government authority.
• Fraud prevention agencies: For the purpose of preventing cyber fraud or financial crime, under applicable law.
• Technology partners: Organisations that assist with platform operations, security, and development — who operate under confidentiality agreements.

win21 has implemented industry-standard technical and administrative measures to ensure the security of your information:

• SSL/TLS encryption: All data transfers are protected with 256-bit SSL encryption.
• Database encryption: Stored sensitive data is kept in encrypted form.
• Two-factor authentication: An additional layer of protection for your account.
• Regular security audits: Routine testing to identify system vulnerabilities.
• Access controls: Staff are given access only to the information they need.
• Secure data centres: Protected servers with firewalls and intrusion detection systems.

No online system can guarantee 100% security. Even so, win21 works diligently to protect your information and is prepared to take swift action in the event of any security incident.

win21 may retain your personal information for the duration of active account management and for certain defined periods after an account is closed:

• Account information: For the entire period the account is active and, after closure, for as long as legally required.
• Financial transaction records: For as long as necessary to comply with financial regulations.
• Support communications: For as long as necessary for service quality control and dispute resolution.
• Cookies and analytics: According to the designated cookie expiry, typically until the end of a session or until a set expiry date.

After your account is closed, win21 retains only the information necessary to fulfil legal obligations. All other information is securely deleted.

As a user of the win21 platform, you have the following rights:

win21 is a platform for users aged 21 and above only. We do not knowingly collect or process any information from minors.

We carry out an age verification process at registration. If we become aware that information from a minor has been collected, that account will be closed immediately and the relevant information will be deleted.

If you believe a minor is accessing our platform, please notify our support team immediately.

win21 may update this Privacy Policy from time to time. Changes may occur due to service improvements, technological changes, or legal requirements.

For significant changes, we will notify you by email or through the platform. Continued use of the platform after a new policy takes effect will be considered agreement to the updated policy.

The "Last Updated" date at the top of this page always reflects the date of the most recently revised policy. We recommend reviewing this policy regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us using the methods below:

Our support team is available around the clock according to Bangladesh Standard Time (BST, UTC+6) and takes all your privacy concerns seriously.